Cancellation Policy
Tour payments are crucial to cover the tour’s operational costs, including equipment, staff, administration, and running expenses. Since a significant portion of these expenses are incurred before the tour commences, cancellation charges are necessary to recoup these costs.
Deposits are non-refundable. In the event of a booking cancellation, the following charges will apply:
- 30 days or more prior to departure: Loss of deposit
- 15-29 days before departure: 30% of tour cost (or deposit if greater)
- 7-14 days before departure: 50% of tour cost (or deposit if greater)
- 6 or fewer days before departure: 80% of tour cost (or deposit if greater)
- 48 hours or less before departure: 100% of tour cost
Tailor-made tours may have different cancellation policies. These terms will be communicated to the client during the booking process.
All cancellations must be submitted in writing by the person who made the original booking. Please send an email to your designated contact at the Company, with a copy to info@travfolksholidays.com
No refunds will be issued for unused portions of the tour or services once the tour has begun. Changes or early departures from the tour will be at the client’s sole expense and responsibility. Written notification to the tour operator explaining the reason for leaving the tour is mandatory.
Need help?
Contact us at info@travfolksholidays.com for questions related to refunds and cancellations.